Fall Detection in NC and Beyond

Why Med Alert?

Because you’re content living at home and going where you want to go, just as you’ve always done. A sudden fall or other life-impacting emergency could threaten your health and your independence. So, it’s important to be prepared with the right tools and a good plan. That includes a personal emergency response system (PERS).

Who should wear a Med Alert system?

A Med Alert system is ideal for anyone who would like peace of mind with 24-hour protection in case of a medical emergency, fire, or break-in by simply having a help button. Med Alert is especially essential for adults or seniors who live alone, as studies show they are more likely to suffer a fall at home. The Med Alert system can also be used as a general panic button.

What should I look for in a medical alert system?

Any medical alert system you choose should be highly reliable, easy to use and install, UL-tested, and come with battery backup in case of a power outage. It should provide you with 24/7/365 coverage by well trained and professional response centers. It should provide free in-home installation, training, and after-installation support. In addition, a medical alert system should not require a contract or equipment fee, only a monthly monitoring fee.

Is Med Alert covered by insurance or Medicare?

Our products are not covered by insurance or Medicare at this time.

What types of Med Alert systems are available?

We have various options to suit your lifestyle and your needs. For example, our at-home Med Alert systems can work with or without a landline. We also offer mobile units with GPS for outside the home. All of our personal emergency response systems (PERS) have medical alert fall detection technology available.

How do Med Alert systems work?

It’s simple: you wear a Med Alert button as a necklace or bracelet or mobile unit. And, if you need emergency help, just push the button on your Med Alert necklace, Med Alert bracelet, or mobile unit. The help button then sends a signal to the medical alarm base in your home (on home-based units), which connects to one of our monitoring service’s trained emergency response operators. The operator contacts you through the amplified, two-way speaker in the base of the medical alarm; assesses the situation; and sends appropriate emergency help. On mobile units, you are connected directly to the operator and speak to them through the mobile unit.

What kind of emergency help do I get?

That depends on what kind of emergency you’re having. If it’s a minor situation, Med Alert can contact somebody (such as a neighbor or loved one) on your contact list and prompt them go to your house. For serious emergencies, our medical monitoring service will immediately dispatch an ambulance, or contact the police or fire station, depending on what you need.

Can I trust Med Alert?

Yes, we install and maintain our systems. We stand behind our personal emergency response system products with a 100% satisfaction guarantee and allow you to cancel at any time if you’re not satisfied.

What components are included in the Med Alert system?

• Home Systems*: You will receive a base unit with two-way speaker and a waterproof help button that can be worn on a lanyard or bracelet. For landline systems, a power cord and a phone cord are included to attach your base device to the phone jack or phone modem.
  *Fall detection is available for this system as well.
• Mobile System*: You will receive a handheld mobile device, which is waterproof and can be worn around the neck, in a carrying pouch, or in a charging cradle with power cord.
  *Fall detection is available for this system as well.

Will the Med Alert system work in my area?

Yes, each of our systems work a little differently.

• Home System: Landline systems require a compatible phone line. Cellular systems require that adequate cellular coverage be available. All systems are tested by our installation team to ensure that they work in your home.
• Mobile System: Mobile systems require adequate cellular coverage.

What are the credentials of the monitoring stations?

We have several fully redundant, 5-diamond, UL-certified, interlinked monitoring centers available to help 24 hours a day, 7 days a week located in the USA. Our emergency centers are staffed by SIA-Certified multilingual operators.

Do I need a special type of phone line?

Yes. Med Alert will work in your house if a compatible phone line is present. We also have a system that works if you have no landline at all.

Is the Med Alert system waterproof?

Yes! Unfortunately, many falls happen in or around the shower or tub; with this top of mind, we made sure that personal emergency response system buttons can be worn in the tub or shower.

Can I use a Med Alert system if I don’t speak English?

Yes, our response center staff includes employees who are native speakers of languages other than English. In addition, our operators are trained to use the International Language Line for real-time translation services in 140 languages.

Is there a long-term commitment required?

No. We do require a Monitoring Agreement to be signed, but there is no long-term commitment. Customers can cancel services at any time.

What is your refund policy?

You can cancel your Med Alert system monitoring subscription at any time. Once Med Alert is in receipt of your equipment, we will complete your cancellation.

Can I switch between Med Alert systems?

Yes, we want you to always be protected. If you think a different Med Alert personal emergency response system would work better for you, give us a call and let us know which Med Alert system you would like to have. We’ll be happy to make the switch.

How fast will I receive my Med Alert system?

Once you have decided which system you’d like, simply call us to make an appointment. We’ll meet your schedule for installation by our trained technicians.

Does Med Alert work with a phone app?

We don’t have a phone app at this time, but personal emergency response system equipment is always being updated.

Do batteries need charging? How long do they last?

Yes, our systems have battery backup. The battery life depends on each unit.

Can Med Alert work anywhere in the U.S.?

Yes, however service availability and access/coverage network may not be available everywhere at all times. The current GPS location may not always be available in every situation.

*Advanced medical alert fall detection is an optional service for our personal emergency response systems (PERS). The fall detector pendant does not detect 100% of falls. If able, users should always press their pendant button for assistance.